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Your business is defined by its brand. The brand is how your clients or customers recognize your company, evaluate your service, and perceives your reputation. The loyalty and attachment to you and your company by your clients or customers are associated with the products and services you offer. By properly developing the marketing activities of your business, and by keeping control of the message of your brand, you will:
• Enhance the recognition of your company
• Differentiate your products and services from your competition
• Protect the reputation of your business
The recognition of your company’s brand is enhanced by the marketing and promotional activities that cause your clients and customers to think of you and your company first when they are ready to buy your products or invest in your services. The #1 way to maintain brand recognition is to be consistent with the photo and/or logo you use for all of your marketing materials, including your e-signature, your blog, your newsletter, your press releases, and all other forms of communication you use in your business.
Who or what is your direct competition? Every business has competition, and knowing who you are competing against can help you to grow your brand as well as your business. Knowledge about your competitors will not only help you to keep the customers you have, but it can also help you to improve the quality of your own products and services. One of the easiest ways to keep tabs on your competition is to set up Google alerts for your industry or business model. Remember to also set up a Google alert for your own company so that you can see what is being written about you.
When you work to protect and control the reputation of your brand, you have a two-pronged goal: 1) to ensure that your company promotes and maintains its “good name”, and 2) establishing continuous and positive online and offline visibility. Some branding techniques to put in place to monitor and improve your brand’s reputation include: Keeping your website updated so that it is listed near or at the top in search engines. Having a comprehensive and responsive social media marketing strategy, including Twitter, LinkedIn, and Facebook. Developing an online community that encourages two-way communications between your company and your clients and prospects.
Managing your brand should be a strategic and foundational goal for you and your company. Your brand and the messages it gives to clients and prospects will determine whether they will become your loyal customer base and help you to grow your business.
The branding and marketing professionals at the Writing It Right For You Companies can help you to develop an effective branding program for our small business or solo practitioner company. Contact us for your free 15-minute consultation; together we can assist you in determining the branding goals and objectives for your brand.