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*empathy* means the ability to better understand a person’s or point of view because you yourself have experienced something similar.
*sympathy* means feeling compassion for another’s person’s feelings or point of view although you have probably not been in the same situation or same place.
According to dictionary.com, you feel empathy when you’ve “been there”, and you feel “sympathy” when you haven’t “been there” (literally or figuratively).
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